Effective: April 30, 2026

Privacy Policy

This Privacy Policy explains how Kalinklo Limited ("TGC") collects, uses, and shares information when you use The Global Conservatory platform.

1. Information we collect

From all users

Email address (used as your sign-in identity)
IP address and basic device data, for security and abuse prevention
Cookies and similar technologies (see Cookie Policy)

From Faculty

Name, phone, country, timezone, instrument(s), languages
Bio, headshot, portfolio link, teaching style, levels, qualifications, years of experience
Zoom meeting URL (used to deliver lessons)
PayPal email or Airwallex bank-account details, for payouts
Independent Contractor Agreement consent timestamp

From Students

Name and email (collected by Shopify at checkout)
Order history (lessons purchased)
Lesson date and time preferences (when you book)

From bookings and lessons

Lesson notes, homework, and next-focus content created by Faculty
Recording links (when both parties consent)
Cancellation, no-show, and reschedule events

2. How we use your information

To deliver the Platform and process bookings
To match Students with Faculty
To send transactional emails (sign-in codes, booking confirmations, lesson reminders)
To process payments and Faculty payouts
To improve the Platform and detect abuse
To comply with legal obligations

3. Who we share information with

Shopify Inc. — payment processing, order management, customer accounts (theglobalconservatory.com runs on Shopify)
Vercel Inc. — hosting of portal.theglobalconservatory.com
Resend — transactional email delivery
Faculty ↔ Student visibility — Faculty can see basic info (name, email, instrument, lesson notes) about Students who book with them. Students can see Faculty bios, their own lesson notes, and the Faculty's contact information after a booking.
Legal compliance — when required by valid legal process or to protect rights and safety

We never sell personal information. We do not share information for cross-context behavioral advertising.

4. International transfers

TGC is operated from Hong Kong. Our infrastructure providers may host data in the United States, the European Union, or other regions. By using the Platform, you consent to such transfers, which we secure with industry-standard contractual safeguards.

5. Data retention

Account data: kept while your account is active, plus 90 days after deletion
Order data: kept for 7 years to satisfy tax and audit obligations
Lesson notes: kept while either the Faculty or the Student has an active account
Email logs: kept for 90 days for deliverability diagnostics

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict the use of your personal information. To exercise any of these rights, email privacy@theglobalconservatory.com. We will respond within 30 days.

For users in the EU/UK, our legal bases are: contract (to deliver the Platform), legitimate interest (to operate and improve), and consent (for marketing emails, which we do not currently send).

For users in California, you may make CCPA requests via the same email. We do not sell or "share" (as defined by CCPA) personal information.

7. Children

The Platform is not directed at children under 13. If you believe we have collected information from a child under 13 without parental consent, contact us and we will promptly delete it.

8. Security

We use industry-standard security: HTTPS everywhere, encrypted data at rest, scoped access tokens, rotating webhook signing secrets, and least-privilege admin access. No system is perfectly secure; if we discover a breach affecting you, we will notify you without undue delay.

9. Contact

Kalinklo Limited
privacy@theglobalconservatory.com